When he walked over and took it off the shelf, they were concerned. When he then went up to the front and bought it, they were confused. They said now they understood.
What could possibly be confusing about a person doing what most normal people do in a store?
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What could possibly be confusing about a person doing what most normal people do in a store?
I'm guessing because they expected him "employee disappear it" and not pay for it.