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In these fights, did they give the justification for the download button? I'm continuously frustrated by these types of things that go out of their way to break native functionality. Is there a way where they can get extra information and tracking on the user; is that the goal?

To me the "happy path" is the one the user would naturally take, without needing to learn the quirks of each site.

Well, not to entirely leak what I do but the justification is... Salesforce. [0] Omni-anything is a painful, overcomplicated, JS and DB intense process. Generating some PDFs can take in excess of thirty seconds, just because it hits five different objects. And can only be triggered by JS.

[0] https://help.salesforce.com/s/articleView?id=ind.sf_contract...

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