Oh, people complain. The companies responsible have just gotten to the point where they are so entrenched that they don't need to care at all about customer complaints.
The value now is not really money from customers, but a company's share price or valuation. That, together with the hard push for subscriptions from every single app and service, devaluated customer experience and feedback. Because not many will go through the hell of unsubscribing process even after the outage or serious issues like private data stolen.
There's just not much motivation left to do better systems.
Comments
Oh, people complain. The companies responsible have just gotten to the point where they are so entrenched that they don't need to care at all about customer complaints.
The value now is not really money from customers, but a company's share price or valuation. That, together with the hard push for subscriptions from every single app and service, devaluated customer experience and feedback. Because not many will go through the hell of unsubscribing process even after the outage or serious issues like private data stolen.
There's just not much motivation left to do better systems.
It all sticks with the 'monopoly' scent.