1. The level of support you will have to provide is directly related to the type of customers you seek, see http://news.ycombinator.com/item?id=4036118 for some good notes from patio11 on this.
2. Build a great FAQ and keep the features minimal in your application (less options, less to support).
Thanks Duck. Definitely a great post by patio11. I've seen a competitor with "more" features (looks like an actual company) charging around $50. I'm tempted to undercut that but reading the post has made me think otherwise. I am still a bit worried that I might not get any customers at all!
Comments
Two thoughts:
1. The level of support you will have to provide is directly related to the type of customers you seek, see http://news.ycombinator.com/item?id=4036118 for some good notes from patio11 on this.
2. Build a great FAQ and keep the features minimal in your application (less options, less to support).
Thanks Duck. Definitely a great post by patio11. I've seen a competitor with "more" features (looks like an actual company) charging around $50. I'm tempted to undercut that but reading the post has made me think otherwise. I am still a bit worried that I might not get any customers at all!