The topic modeling of every major vendor, mostly awful LDA implementations, is horrendous. On the order of +/-20% absolute percentage points per topic. It would make my life easier if it weren’t so shit. As is, in every customer we have to go in and do legitimate topic modeling and taxonimization.
Their AI implementations are also awful. Just sample 100 contacts with someone who actually understands the business and see their reaction.
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The topic modeling of every major vendor, mostly awful LDA implementations, is horrendous. On the order of +/-20% absolute percentage points per topic. It would make my life easier if it weren’t so shit. As is, in every customer we have to go in and do legitimate topic modeling and taxonimization.
Their AI implementations are also awful. Just sample 100 contacts with someone who actually understands the business and see their reaction.