So they don't set reasonable expectations with the customers and accept any and all garbage. As Ops person, this is a path to Ops hell as customers throw more and more garbage at you and toil dealing with customer problems becomes unbearable.
This is a case of Product Team not working with customers, finding out what is reasonable and allowing system to set reasonable limits.
I would give them some leeway, sometimes you have to learn the hard way. But I was also kind of surprised didn't mention contacting the client anywhere.
Comments
So they don't set reasonable expectations with the customers and accept any and all garbage. As Ops person, this is a path to Ops hell as customers throw more and more garbage at you and toil dealing with customer problems becomes unbearable.
This is a case of Product Team not working with customers, finding out what is reasonable and allowing system to set reasonable limits.
I would give them some leeway, sometimes you have to learn the hard way. But I was also kind of surprised didn't mention contacting the client anywhere.