If the call from United to the author's vet really did take place and can be documented, that is wire fraud. Which is, IIRC, a Federal felony.
Good luck getting a Federal prosecutor to pursue such a case (unless you have personal connections). However, I would suspect that per United's own internal policy, the people making and authorizing that call must be terminated. If it happened to include one of their fancy legal staff, that in itself could be a significant threat when combined with the proper publicity.
Comments
If the call from United to the author's vet really did take place and can be documented, that is wire fraud. Which is, IIRC, a Federal felony.
Good luck getting a Federal prosecutor to pursue such a case (unless you have personal connections). However, I would suspect that per United's own internal policy, the people making and authorizing that call must be terminated. If it happened to include one of their fancy legal staff, that in itself could be a significant threat when combined with the proper publicity.