An astoundingly high percentage of people would be unable to snap a screenshot and attach it. Let alone highlight the issue and black out anything sensitive.
Doing it within the app also gives you a lot more detail (who the user is, where they were accessing, what browser they were using, their OS, any client side exceptions, their exact actions, etc etc) without needing to rely on the user to provide it.
It might be easier for you, and for lots of other HN readers too, but what about all the other people in the world? People who when they hear the word "code" think vertically scrolling green letters on the screen.
You missed the "edit screenshot in photo editor to highlight and black out info" part. Having used this internally, I can say yes, this tool flows very well. I don't know if we do this, but you could imagine clustering feedback by the highlight pattern to automatically gauge the frequency of similiar complaints.
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It's a neat bit of coding, but is it really easier than just snapping a screenshot and attaching it to an email? I know what I think.....
An astoundingly high percentage of people would be unable to snap a screenshot and attach it. Let alone highlight the issue and black out anything sensitive.
Doing it within the app also gives you a lot more detail (who the user is, where they were accessing, what browser they were using, their OS, any client side exceptions, their exact actions, etc etc) without needing to rely on the user to provide it.
It might be easier for you, and for lots of other HN readers too, but what about all the other people in the world? People who when they hear the word "code" think vertically scrolling green letters on the screen.
You missed the "edit screenshot in photo editor to highlight and black out info" part. Having used this internally, I can say yes, this tool flows very well. I don't know if we do this, but you could imagine clustering feedback by the highlight pattern to automatically gauge the frequency of similiar complaints.
yes, yes it is.