My experience with Stripe and disputes made me stop using them back then, looks like it's going worse..
Fraud detection is hard, sure, dealing with kids who use parents CCs is impossible to prevent
If you done nothing wrong and you win your disputes, you'll still loose money, this is all backwards
Lots of PayPal FUD around here, but when I had my online business, I effortlessly won most of the dispute cases, and they'd only keep the transaction fee, wich was ~3% only
The feature is opt-out, though. With Stripe taking 30% of revenue for this path, it is now in Stripe's interest that people issue disputes so that Stripe can resolve them and take a bigger cut.
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flat fee + 30% cut? opt-out? using AI? oof
My experience with Stripe and disputes made me stop using them back then, looks like it's going worse..
Fraud detection is hard, sure, dealing with kids who use parents CCs is impossible to prevent
If you done nothing wrong and you win your disputes, you'll still loose money, this is all backwards
Lots of PayPal FUD around here, but when I had my online business, I effortlessly won most of the dispute cases, and they'd only keep the transaction fee, wich was ~3% only
Stripe doesn't determine who wins or loses a dispute. So whether you use PayPal or Stripe is irrelevant in that respect
If you want to handle disputes yourself then just don't use this feature
The feature is opt-out, though. With Stripe taking 30% of revenue for this path, it is now in Stripe's interest that people issue disputes so that Stripe can resolve them and take a bigger cut.
"It is now in Stripe's interest that people issue disputes."
That should be the headline right there.