They may know intuitively what a browser is, but they don't always know it as a "browser". When I did public-facing tech support, I found I encountered much less confusion when I told people to "pull up Google" or "go to Yahoo" versus "start your browser".
Doing tech support work interacting with the generally computer non-literate is like civil service for the tech world. It's not pleasant but it expands your perspective, and many HN readers would do well to go through it.
Comments
They may know intuitively what a browser is, but they don't always know it as a "browser". When I did public-facing tech support, I found I encountered much less confusion when I told people to "pull up Google" or "go to Yahoo" versus "start your browser".
Doing tech support work interacting with the generally computer non-literate is like civil service for the tech world. It's not pleasant but it expands your perspective, and many HN readers would do well to go through it.