"Drivers don't care about different ways of reinforcing concrete or finite element modelling or yada yada, they just care if the bridge works."
If the users don't care, it's because they don't really understand why the software they pay for and put up with over the years becomes an unmaintainable nightmare...
No, but just because the users don't care (right now) doesn't mean it's not important. As a driver, I don't particularly care about bridge engineering, but I certainly want the people who build my bridges to care about it.
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Obligatory counterpoint:
"Drivers don't care about different ways of reinforcing concrete or finite element modelling or yada yada, they just care if the bridge works."
If the users don't care, it's because they don't really understand why the software they pay for and put up with over the years becomes an unmaintainable nightmare...
I'm not understanding your point. Do you mean that users need to understand how software works in order to appreciate it?
No, but just because the users don't care (right now) doesn't mean it's not important. As a driver, I don't particularly care about bridge engineering, but I certainly want the people who build my bridges to care about it.