Yes, as long as they also have visibility into everything else customers do where things go smoothly. You definitely need to see and fix problem areas of the product, but if 95% of the product is working well, you can get a false impression that the sketchy 5% is a much larger piece of the puzzle than it really is.
Comments
Yes, as long as they also have visibility into everything else customers do where things go smoothly. You definitely need to see and fix problem areas of the product, but if 95% of the product is working well, you can get a false impression that the sketchy 5% is a much larger piece of the puzzle than it really is.