Comment on Ask HN: How do you get your devs to understand your customers?Comments−bhaney1yWe've tried things like visiting customers in personThe devs are the ones doing this?encouraging devs to reach out to customersencouraging devs to pair with customer-facing staffAre the devs actually doing these things or are you just encouraging it?−ghiculescuOP1yThey are doing it a little bit, but rarely initiated.−bhaney1ySo is your problem that you can't think of any better ways to encourage or require those things? Enough that your devs will start actually bothering to do them in useful amounts?−ghiculescuOP1yYeah basically. I think we might just be thinking about it wrong.
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The devs are the ones doing this?
Are the devs actually doing these things or are you just encouraging it?
They are doing it a little bit, but rarely initiated.
So is your problem that you can't think of any better ways to encourage or require those things? Enough that your devs will start actually bothering to do them in useful amounts?
Yeah basically. I think we might just be thinking about it wrong.