Understood. We've actually built solutions that can be installed on-premise previously (http://www.ifountain.com). But we found that there are some compelling technical reasons for this service to be cloud based.
- When users receive notifications, they are often outside the office, and for many enterprises connecting to the corporate network from a mobile device is not practical (even if it's technically possible). A cloud based service ensures that the recipients can access the information easily wherever they may be.
- Cloud based service enables cross organization collaboration without complicated infrastructure changes. OpsGenie enables incident focused collaboration. Only the specified recipients have access to the alert and supporting docs. For example, we use it to receive alerts from customer implementations and can collaborate with operations folks without having to have access to their internal operations systems, etc.
Comments
This looks pretty interesting, although I'd strongly prefer a self-hostable system to SaaS (at least as an option).
Understood. We've actually built solutions that can be installed on-premise previously (http://www.ifountain.com). But we found that there are some compelling technical reasons for this service to be cloud based.
- When users receive notifications, they are often outside the office, and for many enterprises connecting to the corporate network from a mobile device is not practical (even if it's technically possible). A cloud based service ensures that the recipients can access the information easily wherever they may be.
- Cloud based service enables cross organization collaboration without complicated infrastructure changes. OpsGenie enables incident focused collaboration. Only the specified recipients have access to the alert and supporting docs. For example, we use it to receive alerts from customer implementations and can collaborate with operations folks without having to have access to their internal operations systems, etc.