The text of their notification e-mails is ridiculously bad ("You have 1 triggered Incident", not customizable). The mails don't even contain direct links to the incidents, much less links to ack/resolve them...
There are no notifications about status updates at all, not even an e-mail. People still call each other all the time to synchronize about "Are you on it or should I take it?" and "Is it resolved yet?".
etc.
I'm still baffled how they managed to ruin such a trivial product so thoroughly.
Needless to say we went back to a simple shell-script with TSV schedule (and that amusingly works better in most regards).
Moe, at OpsGenie (http://www.opsgenie.com), we've attempted to solve this problem through the use of mobile apps (iPhone, Android and html5 app) on smartphones (and tablets). Apps allow us to present much richer information, with custom fields, tags, as well as attachments, and enable users to communicate, not only acknowledge or comment but also integrate with other management systems thru execution of custom actions. I'd love to have you give it a try.
Comments
Sadly they do an embarrassingly poor job at it.
The text of their notification e-mails is ridiculously bad ("You have 1 triggered Incident", not customizable). The mails don't even contain direct links to the incidents, much less links to ack/resolve them...
There are no notifications about status updates at all, not even an e-mail. People still call each other all the time to synchronize about "Are you on it or should I take it?" and "Is it resolved yet?".
etc.
I'm still baffled how they managed to ruin such a trivial product so thoroughly.
Needless to say we went back to a simple shell-script with TSV schedule (and that amusingly works better in most regards).
Moe, at OpsGenie (http://www.opsgenie.com), we've attempted to solve this problem through the use of mobile apps (iPhone, Android and html5 app) on smartphones (and tablets). Apps allow us to present much richer information, with custom fields, tags, as well as attachments, and enable users to communicate, not only acknowledge or comment but also integrate with other management systems thru execution of custom actions. I'd love to have you give it a try.
Disclamer: I'm one of the founders of OpsGenie