I have your product. I like your product. I like your company. Fundamentally, I can't disagree with the review. You got unlucky, and the reviewer was looking for a different product. It happens.

It's not a universal product. Competitors have upsides and downsides, and different people want different things.

I think this is the time to move on, and focus on people so like and appreciate you, and not dwell on those who don't. Success brings more of both, and if you can't handle a few haters, you probably don't want to be too successful.

And reviews are imperfect, but a lot better than no reviews. Accept life isn't perfect.

Thanks for a great product and for running a company with integrity.