Buy display, it’s super tiny, and then it breaks after a couple months.
LEDs mean something, you can program them, or not.
A screen I can read from across the room that changes would be nice. Not interested in running a server or going to a webpage or app to see my indoor air quality.
That’s not the dichotomy. You do get a display. The reviewer’s didn't work and instead of
waiting for the replacement unit they just published a “not recommended” and told AirGradient “sorry I don’t get paid enough to give your product a fair shot”.
I think the right thing to do in that case is report the failure and the customer service experience you had in dealing with it. I've had companies that I recommend despite an initial failure because the customer service experience in correcting it was excellent, and companies I don't recommend whose product worked relatively well but when the inevitable happened their customer support was sorely lacking.
As a consumer I don't get to buy a unit that the company hand picked and inspected with extra fervor to ensure that it's perfect, I get to buy one off of the shelf. So when I'm reading a review I want to know what the off the shelf experience is. If I read a review that gave the company "a fair shot" by ignoring the broken unit and reviewing the replacement I'd feel lied to.
They didn't just include the “I had to get a replacement unit” as a part of a bigger review where they ultimately did what normal consumers do and have the manufacturer replace the unit. Kudos to AirGradient for not trying to pamper their reviewer with a hand-vetted unit like everyone else. But it backfired. The reviewer isn’t a normal consumer who cares enough to return their unit for a working one. That’s the point. You’re not getting an authentic experience because the reviewer just gave up because there wasn’t time/budget to do the fair review.
Comments
I'd rather buy no display and get no display than buy yes display and get no display
Buy display, it’s super tiny, and then it breaks after a couple months.
LEDs mean something, you can program them, or not.
A screen I can read from across the room that changes would be nice. Not interested in running a server or going to a webpage or app to see my indoor air quality.
That’s not the dichotomy. You do get a display. The reviewer’s didn't work and instead of waiting for the replacement unit they just published a “not recommended” and told AirGradient “sorry I don’t get paid enough to give your product a fair shot”.
I think the right thing to do in that case is report the failure and the customer service experience you had in dealing with it. I've had companies that I recommend despite an initial failure because the customer service experience in correcting it was excellent, and companies I don't recommend whose product worked relatively well but when the inevitable happened their customer support was sorely lacking.
As a consumer I don't get to buy a unit that the company hand picked and inspected with extra fervor to ensure that it's perfect, I get to buy one off of the shelf. So when I'm reading a review I want to know what the off the shelf experience is. If I read a review that gave the company "a fair shot" by ignoring the broken unit and reviewing the replacement I'd feel lied to.
They didn't just include the “I had to get a replacement unit” as a part of a bigger review where they ultimately did what normal consumers do and have the manufacturer replace the unit. Kudos to AirGradient for not trying to pamper their reviewer with a hand-vetted unit like everyone else. But it backfired. The reviewer isn’t a normal consumer who cares enough to return their unit for a working one. That’s the point. You’re not getting an authentic experience because the reviewer just gave up because there wasn’t time/budget to do the fair review.
Or perhaps more accurately, "sorry you didn't pay us enough to give your product a fair shot".