What have we learned about AirGradient improving their product in response to the review?
That they "immediately sent replacement parts and a new unit, including repair instructions, as repairability is one of our core differentiators".
That's good, I genuinely respect that. But are there going to be improvements in QC protocol? Consideration of a bigger display? Apparently not, or at least there's no mention of this.
Instead they launch into a distracting and unproductive discussion about reviews in general, missing the entire point of the review's critiques and an opportunity to make a better product, or at least to clarify why they don't see a need for better QC, or don't think a bigger display would be a good idea.
Comments
What have we learned about AirGradient improving their product in response to the review?
That they "immediately sent replacement parts and a new unit, including repair instructions, as repairability is one of our core differentiators".
That's good, I genuinely respect that. But are there going to be improvements in QC protocol? Consideration of a bigger display? Apparently not, or at least there's no mention of this.
Instead they launch into a distracting and unproductive discussion about reviews in general, missing the entire point of the review's critiques and an opportunity to make a better product, or at least to clarify why they don't see a need for better QC, or don't think a bigger display would be a good idea.