I find exceptionally annoying when I don't know if I need to look for my preferred moisturizer in "skincare" or "premium skincare" or some other section I've not seen yet (yes this is a common issue for me). If I could just load up their (horribly slow and memory heavy) website, go to the store locator and actually see where it is in the shop instead of "yeah we have it in stock, somewhere", that would be very useful