Their support has been very responsive with me, even if it takes a second to get a reply. I cannot believe that they would not reverse this in good faith if you proceed to not utilize the credits or whatever.
If they don't address this reasonably, it will be a very bad image for their brand! It is a simple problem, and an honest mistake that functionally should cost them nothing.
My customer service experience with them has sometimes required turnaround time, but never been helpful or unreasonable.
Their support bot responded with:
“Thanks! We’re transitioning your question to one of our human support agents for further assistance. You don’t need to keep this window open — we’ll email you once an agent replies. Typical wait time is around 2 business days.” Hoping this gets resolved soon.
Comments
Their support has been very responsive with me, even if it takes a second to get a reply. I cannot believe that they would not reverse this in good faith if you proceed to not utilize the credits or whatever.
If they don't address this reasonably, it will be a very bad image for their brand! It is a simple problem, and an honest mistake that functionally should cost them nothing.
My customer service experience with them has sometimes required turnaround time, but never been helpful or unreasonable.
Their support bot responded with: “Thanks! We’re transitioning your question to one of our human support agents for further assistance. You don’t need to keep this window open — we’ll email you once an agent replies. Typical wait time is around 2 business days.” Hoping this gets resolved soon.
How do you contact support? Couldn't find anything on my account, is there an email address?