They're great at first level customer service. Lots of questions are repetitive and they go through this better than humans. It was the biggest boost to customer satisfaction rating.
On the other end, I actually canceled a $100/month subscription once through email (it was company email that I no longer had access too). Gave evidence. It canceled the subscription within 20 mins.
Also gemini flash is unreliable. The best cost efficiency today seems to be gpt-4.1. The cheaper models seem to be okay for summarization mostly. Gemini Flash was much better a year ago, still unreliable, but at least it followed instructions.
Comments
They're great at first level customer service. Lots of questions are repetitive and they go through this better than humans. It was the biggest boost to customer satisfaction rating.
On the other end, I actually canceled a $100/month subscription once through email (it was company email that I no longer had access too). Gave evidence. It canceled the subscription within 20 mins.
Also gemini flash is unreliable. The best cost efficiency today seems to be gpt-4.1. The cheaper models seem to be okay for summarization mostly. Gemini Flash was much better a year ago, still unreliable, but at least it followed instructions.