Comment on Microsoft updates their Terms of Service to an easily readable Q&A formatparentComments−dave510414yThis doesn't really back up his argument, but Nielsen's done all sorts of research on how much people read:http://www.useit.com/alertbox/percent-text-read.htmlIn summary: On the average Web page, users have time to read at most 28% of the words during an average visit; 20% is more likely.So length is definitely an issue. Not sure on organization, but I really can't see the simpler FAQ style /not/ helping with scanning the page.−mattdeboard14yI read 0% of 100% of the Terms of Service I encounter because they're not worth my time to parse. I actually read through this one. Anecdata.−dave510414yThe best kind of data! :P
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This doesn't really back up his argument, but Nielsen's done all sorts of research on how much people read:
http://www.useit.com/alertbox/percent-text-read.html
In summary: On the average Web page, users have time to read at most 28% of the words during an average visit; 20% is more likely.
So length is definitely an issue. Not sure on organization, but I really can't see the simpler FAQ style /not/ helping with scanning the page.
I read 0% of 100% of the Terms of Service I encounter because they're not worth my time to parse. I actually read through this one. Anecdata.
The best kind of data! :P