The connection between sludge and distrust in government is worth emphasizing. The narrow minded and short term focus on metrics leads people in the managerial class to lose sight of reputational damage. Dehumanizing treatment may lose a corporation a customer, but what does it do to government and citizens?
Comments
The connection between sludge and distrust in government is worth emphasizing. The narrow minded and short term focus on metrics leads people in the managerial class to lose sight of reputational damage. Dehumanizing treatment may lose a corporation a customer, but what does it do to government and citizens?