I had to call a credit card company about an issue, and of course I have to talk to their automated assistant first. It was a problem it couldn't help me with, but when I tried to get to a live person it replied with "I can connect you, but they're just going to send you back to me. Are you sure you want to wait in the queue?" I was flabbergasted.
I did wait, and got a live person. They did some checking, said they fixed the issue, but "it might take 24-48 hours to appear on your account." Of course, several days later the issue was still not resolved, and now I have to call back.
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I had to call a credit card company about an issue, and of course I have to talk to their automated assistant first. It was a problem it couldn't help me with, but when I tried to get to a live person it replied with "I can connect you, but they're just going to send you back to me. Are you sure you want to wait in the queue?" I was flabbergasted.
I did wait, and got a live person. They did some checking, said they fixed the issue, but "it might take 24-48 hours to appear on your account." Of course, several days later the issue was still not resolved, and now I have to call back.