I once had a nightmare series of phone calls with Timer-Warner Cable. I had to cancel because I was making an emergency move out of the apartment and area on the east coast. My call would get dropped on every call; I probably made a dozen calls, explained the situation, waited forever, then transferred or call dropped. At one point a rep transferred me to another call center guy in Chicago, he was totally confused about why I would be transferred to him almost a thousand miles away. Instead of focusing on the emergency for why I was moving out, I was messing around with their horrible service. Swore off ever using them again.