That's right along the lines of a possibility I've considered for BBY myself.
It would be amusing to see BBY become a champion of customer service with a curated selection as I feel like they were a major force in promoting price and selection over service in the first place.
>Your biggest asset is that when anything goes wrong, just come back into Best Buy and you'll take care of it.
One of the things that permanently soured me on BBY several years ago was seeing an elderly woman about to break into tears arguing with a manager over the "service plan" for her TV. The manager was explaining that she wasn't entitled to a replacement unless BBY spent longer than 45 days trying to fix the one she purchased. Apparently, it had only been 42 days at the time of the argument.
Comments
That's right along the lines of a possibility I've considered for BBY myself.
It would be amusing to see BBY become a champion of customer service with a curated selection as I feel like they were a major force in promoting price and selection over service in the first place.
>Your biggest asset is that when anything goes wrong, just come back into Best Buy and you'll take care of it.
One of the things that permanently soured me on BBY several years ago was seeing an elderly woman about to break into tears arguing with a manager over the "service plan" for her TV. The manager was explaining that she wasn't entitled to a replacement unless BBY spent longer than 45 days trying to fix the one she purchased. Apparently, it had only been 42 days at the time of the argument.