I for one don't begrudge these fees at all. What's the alternative? Go down to the venue (driving, parking) and stand in line at the box office? My time is worth something.... I think these fees are more than fair. It's not really about what it costs TicketMaster to do this stuff, it's about what it's worth to the buyer.
It's not so much the fees, but the way the pricing information is presented that piss people off. If you went to the ticketing site, got told that tickets where $60 each, bought 4 tickets and got charged $240 I doubt most people would complain. But if you're told tickets are $45 each and then all of a sudden get charged $240 for 4 tickets that's when people get annoyed.
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I for one don't begrudge these fees at all. What's the alternative? Go down to the venue (driving, parking) and stand in line at the box office? My time is worth something.... I think these fees are more than fair. It's not really about what it costs TicketMaster to do this stuff, it's about what it's worth to the buyer.
It's not so much the fees, but the way the pricing information is presented that piss people off. If you went to the ticketing site, got told that tickets where $60 each, bought 4 tickets and got charged $240 I doubt most people would complain. But if you're told tickets are $45 each and then all of a sudden get charged $240 for 4 tickets that's when people get annoyed.