> Much to my surprise, when checking the App Store page, I saw that an update to the app had been approved by Apple only 14 minutes prior. I downloaded the update, tapped upon one of the previously "locked" items, and entered my backup password. Boom, the previously locked 2FA codes were now unlocked and restored, ready for use.
I think you missed that part where they subsequently tried to gaslight the user again and told him to do the thing he explained in the ticket he can't.
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tl;dr
> Much to my surprise, when checking the App Store page, I saw that an update to the app had been approved by Apple only 14 minutes prior. I downloaded the update, tapped upon one of the previously "locked" items, and entered my backup password. Boom, the previously locked 2FA codes were now unlocked and restored, ready for use.
I think you missed that part where they subsequently tried to gaslight the user again and told him to do the thing he explained in the ticket he can't.
Or what is the purpose of your comment? :)