First of all, thank you for trying to resolve this with the carrier and finally bringing it up to everyone's attention here. Perhaps public attention is what's needed to push them to address the problem.
To be honest, I personally would be scared to report such vulnerabilities with my real identity to begin with. With big tech companies, no matter how poorly their bug bounty programs are run, I still have this naive expectation that they won't shoot the messenger. At worst they could ban my accounts and maybe send threatening letters, but they probably won't ruin my life as long as I abide by the norms (agreed by technical people).
However, I do not feel the same naive optimism towards "legacy" institutions like telecoms and public services. At best it's thankless work, at worst I get sued [0] or become a scapegoat so some official could score some political points [1]. It's unfortunate - I am acutely aware that this is chilling effect at work, and our systems are collectively less secure because of it.
Comments
It's tough, but when the people don't respond what do you do?
Do you just sit on the info, hoping noone else sees it and exploits it?
Or do you try and get them to fix it somehow?
First of all, thank you for trying to resolve this with the carrier and finally bringing it up to everyone's attention here. Perhaps public attention is what's needed to push them to address the problem.
To be honest, I personally would be scared to report such vulnerabilities with my real identity to begin with. With big tech companies, no matter how poorly their bug bounty programs are run, I still have this naive expectation that they won't shoot the messenger. At worst they could ban my accounts and maybe send threatening letters, but they probably won't ruin my life as long as I abide by the norms (agreed by technical people).
However, I do not feel the same naive optimism towards "legacy" institutions like telecoms and public services. At best it's thankless work, at worst I get sued [0] or become a scapegoat so some official could score some political points [1]. It's unfortunate - I am acutely aware that this is chilling effect at work, and our systems are collectively less secure because of it.
[0]: https://www.cnbc.com/2024/09/15/dark-web-expert-warned-us-ho... [1]: https://techcrunch.com/2021/10/15/f12-isnt-hacking-missouri-...
Being a customer yourself, I guess you could sue them