Being down also pisses off your customers, so there is no 'guaranteed' choice here. (at least so long as it is a choice between good privacy and good testing.)
I think the key really is communication; letting the user know what you are doing and reading the feedback. It wouldn't occur to me that some people would think serial console logs are super private things, but turns out? many people think they are.
I mean, from that perspective, it seems like pinboard ought to take this feedback into consideration and maybe change that policy. I'm just saying that there were reasonable reasons why that original choice was made, even if it sounds like the decision may have been the wrong one.
Comments
Of course it's a tradeoff, but there's only one choice guaranteed not to piss off your users. It's an easy decision. Don't look at private data.
Being down also pisses off your customers, so there is no 'guaranteed' choice here. (at least so long as it is a choice between good privacy and good testing.)
I think the key really is communication; letting the user know what you are doing and reading the feedback. It wouldn't occur to me that some people would think serial console logs are super private things, but turns out? many people think they are.
I mean, from that perspective, it seems like pinboard ought to take this feedback into consideration and maybe change that policy. I'm just saying that there were reasonable reasons why that original choice was made, even if it sounds like the decision may have been the wrong one.