edit We've changed it to "custom" pricing for now, and will work on an updated pricing table to better reflect our intention of having an SLA included. Thanks again!

Apologies for the "amateurish" impression, it was actually meant to be a plan that would include the entry level SLA with guaranteed response times. After reading some of the feedback here, it's definitely something we're aiming to fix in the next update. Thank you for your feedback! :)