That's probably a reason for the fee increase because $10/month probably doesn't significantly exceed overhead costs at scale.
What I mean is, Rackspace probably has a service standard that exceeds $10/month/customer. Thus $10/month customers would not be worth keeping. Particularly if they are using the services in the way you are (without indications of increasing use to profitable levels).
To double down, customers who will leave for $24/year are always likely to bounce. That's the nature of price sensitive customers.
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This unwanted fee increase has me jumping ship
That's probably a reason for the fee increase because $10/month probably doesn't significantly exceed overhead costs at scale.
What I mean is, Rackspace probably has a service standard that exceeds $10/month/customer. Thus $10/month customers would not be worth keeping. Particularly if they are using the services in the way you are (without indications of increasing use to profitable levels).
To double down, customers who will leave for $24/year are always likely to bounce. That's the nature of price sensitive customers.
Good luck.