Maybe it's different in the States, but my experiences with Shaw/Rogers have been universally positive on the tech support front. 24/7 call center, and either the problem is fixed then and there, or there's someone out to replace the modem the next day. Hell, I even had one of them walk me through cloning my MAC address to force a new IP when I got banned from 4chan back in the day.
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Maybe it's different in the States, but my experiences with Shaw/Rogers have been universally positive on the tech support front. 24/7 call center, and either the problem is fixed then and there, or there's someone out to replace the modem the next day. Hell, I even had one of them walk me through cloning my MAC address to force a new IP when I got banned from 4chan back in the day.