> IMHO better than Google's dogmatic avoidance of any kind of customer support. - Someone whose never actually used Google's customer support

I've never had a problem with Google's customer support. One time I had an issue with a 'Books' purchase and it was pretty easy to get through to customer support and speak to an actual person, issue was fixed straight away. 'Dogmatic avoidance of any kind of customer support' is just plain wrong.