I talked to the rep (after waiting about 30 minutes). They were helpful, direct, competent, and provided a way for me to contact the person I talked to via e-mail after the call was ended.
They organized a replacement device and even worked through the fact that I'd purchased the tablet from my brother-in-law.
If their future customer service offerings are the same as what I experienced last night, I have no concerns.
Me too - exact same issue, and the same experience; apart from the hold time the support people I spoke with were polite and helpful, and the second person resolved the problem with my original RMA request over the phone. Turned out I gave the first person the wrong serial number (there are two with very similar acronyms, marked SSN & CSSN). They got a replacement device to my desk within 24 hours once they had the correct number.
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I actually have some experience with GoogCustSvc now.
I bought a Nexus 7. It has touch-screen problems. They provided a way to contact them here (http://support.google.com/nexus/bin/request.py?contact_type=...).
I talked to the rep (after waiting about 30 minutes). They were helpful, direct, competent, and provided a way for me to contact the person I talked to via e-mail after the call was ended.
They organized a replacement device and even worked through the fact that I'd purchased the tablet from my brother-in-law.
If their future customer service offerings are the same as what I experienced last night, I have no concerns.
Me too - exact same issue, and the same experience; apart from the hold time the support people I spoke with were polite and helpful, and the second person resolved the problem with my original RMA request over the phone. Turned out I gave the first person the wrong serial number (there are two with very similar acronyms, marked SSN & CSSN). They got a replacement device to my desk within 24 hours once they had the correct number.
For me they charged the wrong card for my Nexus 7, and I wrote them to see about fixing that.
Exactly 10 days later I received an email about american express cards being declined, and that I should now be good to go.
Google is great, just not when it comes to human beings helping you.