You know, I've never had trouble with Google customer support. I've contacted them twice: once for a Google Maps issue and again because I couldn't access my account. No problems for me. I find these kinds of complaints strange. Most of the time I hear this complaint the person doing the complaining hadn't ever even tried to contact Google; they just read that it was a problem somewhere. Oh, I will admit they don't make finding the contact information easy but with the number of users barely able to order a happy meal without calling 911 when their fries aren't right who would want to make it easy?