None of the modern chatbots that banks and online orders use are LLM based they are basically all low tech pattern matchers where they are given phrases to match on (utterances) with placeholders for the variable parts (slots) and then match those to intents. It’s in no shape form or fashion AI and accept for the voice to text part is 1960s technology.
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None of the modern chatbots that banks and online orders use are LLM based they are basically all low tech pattern matchers where they are given phrases to match on (utterances) with placeholders for the variable parts (slots) and then match those to intents. It’s in no shape form or fashion AI and accept for the voice to text part is 1960s technology.