for tje record ive been on zoom calls with companies and an issue would happen, not caputuring any debug data as we werent really looking into it. in the face of a recorded video of the issue they would still say, update browser, or send har file, and pretend like the issue never happened. recordings 'got lost' and issues never fixed. :') needless to say said vendors were booted out in favor of vendors with support who never give up and dont lie to their customers :p
I've been on the other side of this with internal customers, being pressured to "close" tickets more quickly when I haven't even been able to diagnose the issue properly.
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for tje record ive been on zoom calls with companies and an issue would happen, not caputuring any debug data as we werent really looking into it. in the face of a recorded video of the issue they would still say, update browser, or send har file, and pretend like the issue never happened. recordings 'got lost' and issues never fixed. :') needless to say said vendors were booted out in favor of vendors with support who never give up and dont lie to their customers :p
I've been on the other side of this with internal customers, being pressured to "close" tickets more quickly when I haven't even been able to diagnose the issue properly.