Much of this "bad actor" activity is actually customer needs left hanging - for either the customer to automate herself or other companies to fill the gap to create value that's not envisioned by the original company.
I'm guessing investors actually like a healthy dose of open access and a healthy dose of defence. We see them (YC, as an example) betting on multiple teams addressing the same problem. The difference is their execution, the angle they attack.
If, say, the financial company you work for is capable in both product and technical aspect, I assume it leaves no gap. It's the main place to access the service and all the side benefits.
Much of this "bad actor" activity is actually customer needs left hanging - for either the customer to automate herself or other companies to fill the gap to create value
Sometimes the customer you have isn't the customer you want.
As a bank, you don't want the customers that will try to log in to 1000 accounts, and then immediately transfer any money they find to the Seychelles. As a ticketing platform, you don't want the customers that buy tickets and then immediately sell them on for 4x the price. As a messaging app, you don't want the customers who have 2000 bot accounts and use AI to send hundreds of thousands of spam messages a day. As a social network, you don't want the customers who want to use your platform to spread pro-russian misinformation.
In a sense, those are "customer needs left changing", but neither you nor otherr customers want those needs to be automatible.
Comments
Much of this "bad actor" activity is actually customer needs left hanging - for either the customer to automate herself or other companies to fill the gap to create value that's not envisioned by the original company.
I'm guessing investors actually like a healthy dose of open access and a healthy dose of defence. We see them (YC, as an example) betting on multiple teams addressing the same problem. The difference is their execution, the angle they attack.
If, say, the financial company you work for is capable in both product and technical aspect, I assume it leaves no gap. It's the main place to access the service and all the side benefits.
Sometimes the customer you have isn't the customer you want.
As a bank, you don't want the customers that will try to log in to 1000 accounts, and then immediately transfer any money they find to the Seychelles. As a ticketing platform, you don't want the customers that buy tickets and then immediately sell them on for 4x the price. As a messaging app, you don't want the customers who have 2000 bot accounts and use AI to send hundreds of thousands of spam messages a day. As a social network, you don't want the customers who want to use your platform to spread pro-russian misinformation.
In a sense, those are "customer needs left changing", but neither you nor otherr customers want those needs to be automatible.