This is exactly why I save all of my business email and I don’t mince words about that. I’m very up front with my customers that email is important and that both parties should save our correspondence. Whenever I’m asking for/proposing/communicating about changes to the terms of our relationship I always explicitly say “you should keep a copy of this email as evidence of [...]”
On the flip side, when a company refuses to acknowledge things like arbitration opt-outs that comply with the requirements articulated in the ToS (you know who you are), I email myself a copy of the Exchange trace report showing that the server never recorded a reply. I’m also usually open that I’m doing that, too.
Generally speaking records are an asset not a liability, unless you’re up to something shady. Generally.
Comments
This is exactly why I save all of my business email and I don’t mince words about that. I’m very up front with my customers that email is important and that both parties should save our correspondence. Whenever I’m asking for/proposing/communicating about changes to the terms of our relationship I always explicitly say “you should keep a copy of this email as evidence of [...]”
On the flip side, when a company refuses to acknowledge things like arbitration opt-outs that comply with the requirements articulated in the ToS (you know who you are), I email myself a copy of the Exchange trace report showing that the server never recorded a reply. I’m also usually open that I’m doing that, too.
Generally speaking records are an asset not a liability, unless you’re up to something shady. Generally.