That these two people see this as a work of art, instead of a practical thing that humans need to interface with

As a Boston resident that has had to conduct business at City Hall many times, I couldn't agree with this more. The lower level interior spaces are dark and somehow cavernous and confining at the same time, while the upstairs spaces are more of a warren of rooms and hallways. Nothing about walking in the front door makes you feel welcomed into the space. Either the actual use of the building was totally disregarded in its design, our our standards for how we expect to interact with buildings have dramatically changed since its construction.