Ideally the tester should provide exact data to reproduce the problem, but sometimes errors are extremely difficult to reproduce. Timing issues, for example, or problems that for some reason unknown to the tester do not always occur given the same test scenario.
If your tester are routinely providing reports that you are confident they should have been able to give more detail on, then explain that to them. Ask them to provide more detail. But if the problems truly are bizarre and hard to reproduce, it might be too much to ask of them. Really depends on your exact working situation.
Comments
Ideally the tester should provide exact data to reproduce the problem, but sometimes errors are extremely difficult to reproduce. Timing issues, for example, or problems that for some reason unknown to the tester do not always occur given the same test scenario.
If your tester are routinely providing reports that you are confident they should have been able to give more detail on, then explain that to them. Ask them to provide more detail. But if the problems truly are bizarre and hard to reproduce, it might be too much to ask of them. Really depends on your exact working situation.