Imagine you go to a foreign country. You want to buy a train ticket. You walk to the station and go to the ticket machine. You see a dizzying array of levers, buttons, sliders, and dials. Each labelled with diagrams which don't make sense to you.
You back away slowly from the machine and try to find a human ticket seller.
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UX stands for user experience, not for interaction?
How do you experience an interactive system without… interaction?
Imagine you go to a foreign country. You want to buy a train ticket. You walk to the station and go to the ticket machine. You see a dizzying array of levers, buttons, sliders, and dials. Each labelled with diagrams which don't make sense to you.
You back away slowly from the machine and try to find a human ticket seller.
Have you experienced the machine?
No.
How do you interface with an interactive system without interaction?