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However, then Amazon would need to start by explaining to a judges why another judge convicted them. Not impossible, but certainly not the point I'd like to start from.

No, it’s not like that. It’s a trial de novo, meaning you truly start over as if the prior proceeding hadn’t happened. I still think small claims court can be useful, but it’s important to know what it is.

A prior procedure going against you will not help your chances even if it was arbitration.

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