It's absurd too how it starts to creep it's way into businesses where you don't usually expect to give a tip. I got new tires and an alignment today at one of those chain tire shops and they asked for a tip at the end when I went to pay, starting at 15% minimum going up to 25%. Which is just nuts to me, isn't that what the (pretty hefty) labor charge is for? It just baffled me. I declined but by the peeved look on the guys face and the way he turned the screen to me and waited it was pretty obvious he expected something. I don't understand who the people are paying 50-150$ extra on top of the crazy rates mechanics already charge that are normalizing this.
It became a thing during the pandemic. There was a very visible inequity, where the "essential" workers were making minimum wage while literally putting their lives on the line. A lot of people wanted to assuage their guilt about that.
Once that became a thing, yeah, a lot of other places took advantage of it. It wasn't hard to turn on the tipping feature on your payment processor, so they did -- even if the reasoning was much less clear.
And of course it's a ratchet. Nobody turns it off even as the pandemic normalizes.
And of course it's a ratchet. Nobody turns it off even as the pandemic normalizes.
I guess as long as even some small portion of the population always tips when the option is presented- they don't really have an incentive to turn it off. Like rejecting free money when your competitors aren't. I think for any reasonable attempt to stop these kinds of practices it really has to be stigmatized on the cultural level for people to feel some revulsion when asked for a tip in an inappropriate situation. If there was no option on the processor they'd probably just leave out a tip jar or continue to ask for it in an awkward and roundabout way ie hanging around waiting for you to get some cash out after the transaction is complete.
The payment processor itself is also incentivized to default to having a tip, and to having it at higher default rates, since they're allowed to take a percentage cut of all tips too.
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It's absurd too how it starts to creep it's way into businesses where you don't usually expect to give a tip. I got new tires and an alignment today at one of those chain tire shops and they asked for a tip at the end when I went to pay, starting at 15% minimum going up to 25%. Which is just nuts to me, isn't that what the (pretty hefty) labor charge is for? It just baffled me. I declined but by the peeved look on the guys face and the way he turned the screen to me and waited it was pretty obvious he expected something. I don't understand who the people are paying 50-150$ extra on top of the crazy rates mechanics already charge that are normalizing this.
It became a thing during the pandemic. There was a very visible inequity, where the "essential" workers were making minimum wage while literally putting their lives on the line. A lot of people wanted to assuage their guilt about that.
Once that became a thing, yeah, a lot of other places took advantage of it. It wasn't hard to turn on the tipping feature on your payment processor, so they did -- even if the reasoning was much less clear.
And of course it's a ratchet. Nobody turns it off even as the pandemic normalizes.
I guess as long as even some small portion of the population always tips when the option is presented- they don't really have an incentive to turn it off. Like rejecting free money when your competitors aren't. I think for any reasonable attempt to stop these kinds of practices it really has to be stigmatized on the cultural level for people to feel some revulsion when asked for a tip in an inappropriate situation. If there was no option on the processor they'd probably just leave out a tip jar or continue to ask for it in an awkward and roundabout way ie hanging around waiting for you to get some cash out after the transaction is complete.
The payment processor itself is also incentivized to default to having a tip, and to having it at higher default rates, since they're allowed to take a percentage cut of all tips too.