This is really just a view into technological companies losing sight from the customer view. Even though the new design is probably meant to be a much better product, newer isn't always better. No matter how much more valuable the new design might be, sometimes the simple change in UI is too much of a hurdle for people and that enough, is something to consider before forcing updates. 37signal's Jason Fried wrote a good article on the topic: http://www.inc.com/magazine/201205/jason-fried/you-can-lead-...
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This is really just a view into technological companies losing sight from the customer view. Even though the new design is probably meant to be a much better product, newer isn't always better. No matter how much more valuable the new design might be, sometimes the simple change in UI is too much of a hurdle for people and that enough, is something to consider before forcing updates. 37signal's Jason Fried wrote a good article on the topic: http://www.inc.com/magazine/201205/jason-fried/you-can-lead-...