Tim Ferriss talked about the 80%/20% principle. I wonder if the bakery considered the author as one of the 80% who's not bringing in the majority of the revenue.
Although I think all customers should be valued and treated as well as can be, there's hopefully always going to be more customers than there are staff (otherwise, it's probably a bad sign) and I'm not sure if they can dedicate so much attention and going all out. It's definitely everyone's business problem - how can you serve all your customers with the best service using minimal staff.
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Tim Ferriss talked about the 80%/20% principle. I wonder if the bakery considered the author as one of the 80% who's not bringing in the majority of the revenue.
Although I think all customers should be valued and treated as well as can be, there's hopefully always going to be more customers than there are staff (otherwise, it's probably a bad sign) and I'm not sure if they can dedicate so much attention and going all out. It's definitely everyone's business problem - how can you serve all your customers with the best service using minimal staff.