Microsoft got around this in some of their agreements by adding provisions to "throttle" arbitration so that if a lot of customers file arbitration at once, they may have to wait months or years to have their case heard.

Binding Arbitration was already a blatant sidestepping of the American Constitution and general corporate accountability, but leave it to Microsoft, a monopolist with government contracts, to take it to another level. The only binding arbitration agreement I've seen which compared was Linode's, which included a gag clause.