That's the point - IMHO this was NOT "good communication". There were some techniques in there that could be helpful in general but this was by no means a good conversation or a good example of communication. This was an example of how to not get involved and get people off your back - if you do this with your angry customer, trying to make THEM come up with their own answer, well good luck with that.
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> Good communication is universal.
That's the point - IMHO this was NOT "good communication". There were some techniques in there that could be helpful in general but this was by no means a good conversation or a good example of communication. This was an example of how to not get involved and get people off your back - if you do this with your angry customer, trying to make THEM come up with their own answer, well good luck with that.