You're not wrong, but the other end of the spectrum is that you don't have any players because the only ones talking about it are unhappy.
I used to work on F2P games, and you have to balance things. As nice as it would be to ignore the loudmouths, unless you can guarantee that no one else is listening to them either, which you can't, you'll have to cater to them somewhat to pacify them.
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You're not wrong, but the other end of the spectrum is that you don't have any players because the only ones talking about it are unhappy.
I used to work on F2P games, and you have to balance things. As nice as it would be to ignore the loudmouths, unless you can guarantee that no one else is listening to them either, which you can't, you'll have to cater to them somewhat to pacify them.